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Terms and Conditions

What information do we collect?

•We collect information from you when you register on the site and place an order.

•When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

•Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Use of 'cookies'" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register and purchase products in the following ways:

•To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

•To allow us to better service you in responding to your customer service requests.

•To quickly process your transactions.

•To administer a contest, promotion, survey or other site feature.

•If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. When registering, you have an option “to be excluded from receiving emails” if you would prefer to not be added to the list. If you would no longer like to receive promotional e-mail from us, please let us know by sending an email to icehogs@icehogs.com.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Use of "cookies"

Yes, cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Order Confirmation:

You will receive an order confirmation via e-mail after placing your order. Keep this confirmation e-mail as it provides you with your order number and the total value of the merchandise purchased.

Shipping Confirmation:

You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times.

Order Processing:

The order process begins as soon as your online purchase is completed. Your item(s) will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within three (3) business days after the order is placed (if placed by 12:00 PM Central time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address (and chosen method of shipping). Please note that business days are Monday-Friday, excluding U.S. holidays.

Changes to Orders and Personal Information:

We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been ordered in error.

Shared E-mail Accounts:

The order and shipping confirmation e-mails will contain information about the individual items in your order. Please keep this in mind if your order contains a gift. We don’t want to ruin it for the recipient(s).

Payment Options:

We accept Visa, MasterCard, American Express, and Discover cards. In addition, we accept Piggy Bank Gift Cards purchased either online or at Oink Outfitters here at BMO Harris Bank Center. At this time Piggy Bank gift cards cannot be redeemed online, only in person at the BMO Harris Bank Center.

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.

Return Policy:

We will gladly return or exchange any items within 30 days of receipt, provided they are in the same condition as purchased. All returns will be credited back to the original form of payment unless otherwise specified on the return/exchange form.

•Shipping and handling charges are not refundable.

•A credit will be issued as soon as we receive and process your return.

•Please allow up to two billing cycles for a refund to appear on your credit card statement.

All returns/exchanges must be sent to the address below.

Rockford IceHogs – Oink Outfitters

Attn: Julie McIntyre

300 Elm St.

Rockford, IL 61101

E-mail any questions regarding returns or exchanges to icehogs@icehogs.com.

Return to Oink Outfitters at the BMO Harris Bank Center: Simply bring your invoice/receipt to Oink Outfitters located inside the BMO Harris Bank Center, and we will happily issue you a refund in the original form of payment or offer an exchange for other merchandise.

Cancellations: Occasionally, orders or parts of an order cannot be fulfilled or shipped for various reasons. Some reasons are:

•Item(s) not available.

•Difficulty in processing your payment information.

•Cannot ship to address provided.

•Duplicate order was placed.

•Cancelled due to a customer request.

If your order cannot be fulfilled, you will receive a call or email stating such. We will do our best to offer other options in hopes that we can help satisfy the order. You will not be billed for any cancelled items. Please contact us at (815) 986-6465 or e-mail us at icehogs@icehogs.com with any questions.

Shipping:

Orders are shipped via USPS. The shipping price is determined based on your order total for all States excluding Alaska and Hawaii.

$0.01-$30.00 - $7.50

$30.01-$80.00- $9.50

$80.01-$124.99- $10.50

$125.00-$199.99- $13.00

$200-up - $15.00

International Shipping

All orders that are being shipped outside of the U.S. will be charged either $30 (for orders $0-$100) or $35 (for orders $100.01+) depending on the order total. Please note that International orders may be delayed for credit card verification. In order to ensure a smooth order process, please include all pertinent billing and shipping information including name, complete phone number and valid e-mail address.

Please allow three (3) business days to process your order before it is shipped. International orders will be subject to a complete fraud screening process which may create some delays. Orders in question will not be shipped until verification has been completed. Billing address and shipping address must match the information the bank has on file, no exceptions. Business days are Monday-Friday, excluding federal holidays within the United States. Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected upon delivery. You are considered the importer of record and must comply with all applicable laws and regulations. In some regions you should allow additional delivery time due to customs delays. For more information regarding your country's customs policies, please contact your local customs office.

Questions and feedback:

We welcome your questions, comments, and concerns. Please send us any and all feedback pertaining to these terms and conditions, or any other issue, to icehogs@icehogs.com.

Call us: 815-986-6465

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